Last month we posted the top ten tips to Crisis management which we hope you found useful and thought provoking. This month we are going to the other end of the spectrum and publishing those things that are not critical to do but will assist with smoother crisis management!
1. If it is an incident like 7/7 get you CMT to speak to their partner and tell them that they are all right and ask them to speak to close family and friends, this will eliminate incoming calls asking you of your well-being.
2. When the team meet and are sat round the table you need every body’s attention, get them to leave their mobile phones with the secretariat outside who can take calls and then interrupt if it is deemed important.
3. Ensure at some stage you hold an exercise which involves just the deputies, this will prove invaluable when the balloon goes up and they have to sit in the hot seat.
4. For smaller companies ensure your deputy manager is well briefed and knows what is expected from him and the other staff.
5. No what you can expect from your local authority in the event of a major incident, they should have in a place a local manager who will be happy to engage with you.
6. Make sure you know what is in your insurance policy, what does it cover and is business interruption included, if not how much ?
7. Ensure you have a second list of other suppliers, just in case your primary ones are over stretched or impacted by the same crisis.
8. If the crisis is managed well with limited impact on the business, turn this into a positive, let your clients and customers know how great you are and that you are there to still supply and tend to their needs.
9. If you can, see what other local businesses or similar companies are doing, you may be able to have a combined approach and save money.
10. If there is considerable damage to your premises, stock or displays take lots of photos as soon as you can and get the loss adjuster to visit as soon as possible. Both will expedite your claim.
We have tried to aim these points at both large and SMEs. All of the above have been utilised at some stage by all or one of our senior consultants who have had the privilege of working as a Risk Manager within SMEs or a large corporate entity. If you would like to discuss further the crisis management process or any other risk mitigation service, sign up for one of our free one to one sessions.